Robin Sharma Articles

Leading Without Title is about assuming personal responsibility. It's about creating rich results. It's about taking charge to get things done - no matter if you are on the front line or in the C-Suite.

Was buying groceries yesterday. Standing in line. Nothing moved. I looked ahead and saw a flustered woman - seemed her debit card didn't work. The cashier looked strikingly similar to a deer caught in the headlights. Just froze. Didn't explain what was going on (I later learned the system went down). Didn't apologize to his customers for the delay. Didn't do anything to try and move things along. Just gave us a little fear grin and started to whistle a nervous whistle.

Sounds so obvious but leadership occurs in moments of challenge - not during moments of ease. Leadership shows up when things at work - and in life - test us. We, as Leaders Without Title - must rise to the challenge. We need to shine when things don't go as planned. And we have to take charge.

Eventually, the system got back up, the debit card was put through and I moved through the line. But next time I'm at that grocery store and I have a choice, I'll find a cashier who gets it. Who thinks fast. Who gets things done when others just freeze.